Delivery & returns

Return Policy

We want you to be satisfied with your purchase. Returns are accepted under the following conditions:

• Return Window: Products may be returned within 7 days of delivery.
• Eligibility:
• The item must be unused, untampered with, and in its original packaging with all tags intact.
• Returns are accepted if the packaging is unopened, or if the product is damaged, defective, or not as ordered.
• Non-Returnable Items:
• Custom-tailored garments are not eligible for return unless defective or incorrect. Please ensure that all measurements and details are correct when placing your order.
• Return Process:
• Notify our customer support team within the return period.
• Use a registered courier to return the product to us.
• Retain the shipment tracking number for your records.
• Inspection:
• All returned products will be inspected.
• We reserve the right to reject returns if the item has been used, damaged, or tampered with.
• Shipping Charges:
• Shipping and handling fees are non-refundable unless the return is due to an error on our part.

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Refund Policy

Refunds for eligible returns and cancellations are processed under the following terms:

• Refund Eligibility:
• Refunds apply to approved returns, as outlined above, and eligible cancellations.
• Refunds for returned products will be processed only after the items pass our quality inspection.
• Refund Method:
• Refunds will be issued only through the original payment method.
• Refund Timeline:
• Refunds will be processed within 10–45 days, depending on your credit card issuing bank or payment provider.
• Note: Original payment gateway charges and shipping fees are non-refundable unless the issue is due to an error on our part.

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Cancellation Policy

We understand that plans change. Orders may be cancelled under the following terms:

• Cancellation Window:
• Orders may be cancelled within 24 hours of placement, provided production or shipping has not begun.
• Custom Orders:
• For custom tailoring services, cancellations are accepted only within 24 hours and before stitching begins.
• Once tailoring begins, the order becomes non-cancellable and non-refundable.
• Refunds After Cancellation:
• Approved cancellations will be refunded through the original payment method.
• Refunds will be processed within 10–45 days, depending on your issuing bank.

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Contact Us

For questions or to initiate a return, cancellation, or refund request, please contact our customer care team at:

support@tsamym.com

We’re here to assist you and ensure a pleasant shopping experience with TSAMYM.