Terms of sale

Welcome to TSAMYM TECHNOLOGIES FOR GENERAL TRADING - LLC! These Terms and Conditions (“Terms”) govern your use of our website and mobile application (“Platform”). By accessing or using our Platform, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

TSAMYM TECHNOLOGIES FOR GENERAL TRADING - LLC maintains the website https://tsamym.com/ (“Site”).

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User Eligibility

• You must be at least 18 years old or have parental consent to use our Platform.
• By using our Platform, you confirm that you have the legal capacity to enter into this agreement.
• Users are prohibited from using the Platform if they have previously been banned or had their accounts suspended.

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Account Registration and Security

• Users must provide accurate and up-to-date information during account registration.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
• If you suspect unauthorized access to your account, you must notify us immediately at support@tsamym.com.
• TSAMYM reserves the right to terminate accounts that provide false information, violate these Terms, or engage in suspicious activity.

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Services Offered

• TSAMYM acts as a marketplace connecting customers with tailors and vendors.
• We facilitate transactions but do not guarantee the quality of tailoring services or products.
• Orders, payments, and deliveries are managed through the Platform.
• Users acknowledge that TSAMYM is not responsible for tailoring errors, fabric quality, or service delays caused by tailors or vendors.

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Pricing, Payment, and Refund Policy

• All prices displayed on the Platform are set by tailors and vendors.
• Payments are processed securely through third-party payment gateways, and TSAMYM does not store payment details.
• Visa and Mastercard debit and credit cards are accepted for payments in AED.
• The price and currency displayed at checkout will match those shown on the transaction receipt. The amount charged to your card will be shown in your card’s currency.
• Users agree to pay all applicable taxes, service fees, and other charges associated with their orders.
• Refund requests must be submitted within 24 hours of order completion and will be processed according to our Refund Policy.
• Refunds may not be issued if the customer provides incorrect measurements, fails to collect the order, or makes a late cancellation.
• TSAMYM is not responsible for disputes between users and vendors regarding pricing or satisfaction with services.

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Order Placement, Cancellations, and Modifications

• Orders cannot be modified once placed unless explicitly agreed upon by the tailor or vendor.
• Users must verify all order details, including size, design, and fabric, before confirming an order.
• Cancellations after a specified period may be subject to a cancellation fee.
• TSAMYM reserves the right to cancel orders due to vendor unavailability, pricing errors, or fraudulent transactions.

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User Conduct and Prohibited Activities

• Users must use the Platform only for lawful purposes.
• The following activities are strictly prohibited:
• Providing false or misleading information.
• Engaging in fraud, money laundering, or illegal transactions.
• Attempting to hack, disrupt, or interfere with the Platform.
• Posting or transmitting offensive, harmful, or abusive content.
• Violating intellectual property rights.
• Using automated scripts, bots, or scrapers to access or manipulate Platform data.
• We will not trade with or provide services to OFAC-sanctioned countries or other sanctioned countries.
• Users found engaging in prohibited activities may face account suspension or legal action.

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Intellectual Property

• All content on the Platform, including text, graphics, logos, and software, is the exclusive property of TSAMYM or its licensors.
• Users may not reproduce, distribute, or modify any Platform content without prior written consent.
• Unauthorized use of our trademarks or copyrighted material is strictly prohibited.

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Limitation of Liability

• TSAMYM provides services on an “as is” and “as available” basis and makes no guarantees regarding uninterrupted access or error-free operation.
• We are not liable for:
• Indirect, incidental, or consequential damages.
• Losses arising from errors, delays, or failures caused by vendors, tailors, or third-party providers.
• Security breaches or data loss beyond our control.
• Disruptions caused by maintenance, system failures, or force majeure events.

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Privacy Policy and Data Usage

• By using our Platform, you agree to our Privacy Policy.
• We collect and process user data in accordance with applicable privacy laws.
• TSAMYM will not sell or share your personal data with unauthorized third parties.
• Cardholders must retain a copy of their transaction records and the policies and rules published on https://tsamym.com/.

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Third-Party Links and External Services

• Our Platform may contain links to third-party websites or services for convenience.
• TSAMYM does not endorse or assume responsibility for third-party content, transactions, or security practices.
• Users access third-party services at their own risk.

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Termination of Services and Account Suspension

• TSAMYM reserves the right to suspend or terminate user accounts at its discretion for:
• Violations of these Terms.
• Suspected fraudulent activity.
• Repeated customer complaints or negative vendor feedback.
• Misuse or abuse of Platform features.
• Users may request account deletion by contacting info@tsamym.com.

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Amendments and Updates to Terms

• We may update these Terms periodically, with changes becoming effective upon posting.
• Users are encouraged to review the Terms regularly.
• Continued use of the Platform after updates constitutes acceptance of the revised Terms.

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Governing Law and Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.
• Disputes shall be addressed through negotiation, mediation, or arbitration before resorting to legal action.
• Users waive the right to participate in class-action lawsuits against TSAMYM.

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Delivery Policy

At TSAMYM, we are committed to delivering your orders promptly and efficiently. This Delivery Policy outlines the key information about how we ship our products.

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Payment Confirmation

Once payment is received, a confirmation notice will be sent to the customer by email within 24 hours. This confirmation will include transaction details and serve as proof of payment.

If you do not receive confirmation within this period, please contact our support team to verify your transaction status.

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Delivery Coverage

We deliver our products to all countries, with our primary service area within the United Arab Emirates. All deliveries are handled by trusted third-party courier services.

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Delivery Timeframes

• Within the UAE: Delivery will be completed within 1–2 working days.
• Outside the UAE: International delivery takes approximately 4–10 working days, depending on the destination country and location.

Weekends and public holidays may affect delivery schedules.

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Delivery Charges

• UAE deliveries: A flat delivery fee of AED 15 applies to orders below AED 300.

To help avoid delivery delays, please:

• Provide a complete and accurate delivery address.
• Include a valid mobile number and email address.
• Be available to receive the package or authorize a responsible person to receive it.

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Shipping Partners

All shipments are managed through reliable third-party courier services that provide tracking and secure handling to help ensure your order arrives safely.

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Order Tracking

Once your order is shipped, you will receive a confirmation email containing tracking details so you can monitor its delivery status.

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Contact Information

If you have any questions about these Terms, please contact us:

TSAMYM support@tsamym.com

https://tsamym.com/